I use Australia post for shipping, and all rates are based on Australia post prices. Allow up to 7 working days for Australia delivery. International postage times may vary, depending on location. Customs or taxes are not included in shipping rates.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
There is a no exchange or returns policy on all cards and prints, however I will accept exchange or returns on paintings if they do not suit what you are after.
My studio is based in Moss Vale in the Southern Highlands and business is ABN registered under my name.
If you would like to see a piece of artwork in person, you are welcome to contact me through Etsy, Instagram, or through my website. www.strongsoutherly.com