All orders will ship within 1-5 business days from the date of payment. Business days do not include US Holidays. All packages will be sent via USPS unless otherwise noted. Notify us prior to making the purchase if a particular shipping option is preferred. Please let us know prior to purchase if you need your package to be signed for or held at the post office for pickup. I cannot be responsible for delayed, lost or stolen packages that have been scanned received and/or delivered by the USPS. USPS does not guarantee delivery dates & only provides estimated delivery times.
Items damaged during shipping-US only-
I will file a claim with USPS for insured items damaged during shipping & may require your cooperation to provide proof of damage. If you received something damaged, please hang onto the damaged item, packaging, and all contents until the claim is resolved. You may be asked to take them to your local Post Office™ for inspection later or to provide photos that clearly show the extent of damage. Please do not reship the package.
Items stored and shipped from a pet friendly, smoke free home.
If the shipping address is different from the address provided through Etsy, please contact me prior to purchase as you will be responsible if there are any difference in the shipping charges.
International
Please note that all customs fees, duties, or import taxes are the sole responsibility of the buyer. Since overseas mail is not currently track able, EclecticEmbrace will not be responsible for lost or damaged international packages. International buyers assume that risk when ordering through this Etsy store.
International shipping can take up to 8 weeks & in some cases longer.
