Anything you purchase from our shop is MADE TO ORDER and is READY to ship once completed. PLEASE REFER TO OUR SHOP UPDATES OR WELCOME MESSAGE FOR OUR CURRENT PROCESSING/TURNAROUND TIME. Please be mindful of our processing/turnaround time. If you need your order FAST, please add our RUSH option as well as PRIORITY or EXPRESS shipping. Please convo us if you are ordering outside the USA. We are non-stop @ our shop in order to make sure all orders are sent out timely. We appreciate your business and will do whatever it takes to make sure you have a great shopping experience with us.
Please make sure your address is correct when placing your order as we will ONLY ship to the address that shows up on the order. Please make sure that every single detail of your address is entered correctly.
We are not responsible for late, lost or damaged packages. Once we ship your package it is in the hands of the United States Postal Service and we rely on their expertise to get our orders out to you intact and on time.
WE OFFER THE FOLLOWING RUSH & SHIPPING OPTIONS:
FIRST CLASS MAIL VIA USPS RUSH (1-3 BIZ DAYS) + EXPRESS UPGRADE (1-2 BIZ DAYS) RUSH (1-3 BIZ DAYS) + PRIORITY UPGRADE (2-3 BIZ DAYS)
OUR RUSH OPTION MOVES YOUR ORDER TO THE TOP OF OUR CURRENT WORK LOAD. RUSH ORDERS CAN TAKE 1-3 BUSINESS DAYS (THE FIRST BUSINESS DAY IS THE FIRST BUSINESS DAY AFTER YOUR ORDER HAS BEEN PLACED).
PLEASE NOTE THAT ONCE YOUR ORDER IS READY TO SHIP, A SHIPPING LABEL IS CREATED AND YOU WILL RECEIVE TRACKING DETAILS. 24-48 HOURS LATER YOU WILL BE ABLE TO TRACK THE STATUS OF YOUR ORDER VIA USPS.
USPS DOES NOT GUARANTEE ON TIME DELIVERY EXCEPT FOR EXPRESS MAIL.
PLEASE TAKE NOTE THAT WE GUARANTEE THAT WE WILL MAIL YOUR PACKAGE ON TIME, BUT WE CANNOT GUARANTEE THAT YOUR PACKAGE WILL BE DELIVERED ON TIME AS WE LEAVE YOUR PACKAGE IN THE HANDS OF USPS AND CANNOT PREDICT AND OR BE RESPONSIBLE FOR ANY DELAYS ON THEIR PART.
Payment is due at time of purchase, we accept Credit/Debit through Etsy's direct checkout and Etsy Giftcards.
FOR CUSTOM ORDERS: You must first make payment prior to requesting mock ups. Once we receive your custom PAID order we will proceed to work on your order.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
WE DO NOT ACCEPT CANCELATIONS, REFUNDS, RETURNS AND OR EXCHANGES under ANY circumstances! Please note that contacting Etsy regarding a complaint will NOT change our store policies.
The moment your order comes in, it is immediately added to our work queue. Therefore, we do not accept cancelations. Also, since the product you are purchasing is "Made to Order" according to YOUR specifications, we do not accept returns, cancelations, exchanges and/or refunds. If for some reason you are unhappy with your order we will do our very best to fix the issue as we strive to make sure our customers have an amazing shopping experience. Our mugs and tumblers are bubble wrapped and secured and all of our garments are also wrapped and secured to avoid any mishaps.
If a Buyer has a Dispute with Seller regarding an order and requests a refund, AND Seller agrees to provide Buyer with a refund, Seller reserves the right to charge a 20% restocking fee for the item(s) that was already created. If the item(s) has/ve been created and shipped Seller reserves the right to NOT refund the shipping cost to the Buyer.
TURNAROUND TIME START DATE:
PLEASE NOTE THAT THE FIRST BUSINESS DAY IS THE "BUSINESS" DAY AFTER YOU HAVE PURCHASED YOUR ORDER. PLEASE NOTE THAT OUR "PROCESSING TIME" DOES NOT INCLUDE SHIPPING TIMES". WE TRY OUR VERY BEST TO GET ORDERS OUT PRIOR TO THE CURRENT PROCESSING TIME BUT IT ALL DEPENDS ON OUR WORK LOAD.
For Garments: To wash... turn garmet inside out. Machine wash Cold with mild detergent. Do Not bleach or dry clean. Tumble dry. Line dry for best results. Do not iron directly on images.
From our experience we have washed and dried our garments in a washer and dryer several times and to date garments and vinyl look brand new!
For Mugs and Tumblers. Hand wash. Products are NOT dishwasher safe.
We definitely do not recommend dishwashers as the heat and chemicals used may affect the vinyl and or ink used.