Your Satisfaction is our ultimate Goal ! Ek-beads is a leading Loose beads jewelry supplier. commitment to excellence in both quality and competitive price, progressive management, dedicated employees and strong presence in global market. We work very hard to offer you the best items at the best prices and we stand behind our products with our commitment to your satisfaction. If you ever have a problem with an item please contact us so that we can correct the issue at for you at the email address listed here;
Your satisfaction is of our highest concern, we have a 30 days return and refund policy. Please contact us within 30 days of purchase to arrange a refund of any damaged or defective item. (30 days after receiving the item.) If return is required, please contact us through email before return the item or leave negative feedback. All returned item must be returned in their original box, with a copy of the packing slip. We can arrange to ship replacement item to you. If you do not want a replacement, we will issue a full refund back to you. Please note that replacements and refund will not be issued more than 14 days after buyer receives the item.