We us USPS as default but you can request UPS, FedEx. Message us to inquire about other carriers you would prefer. We automatically add tracking and insurance on all orders. You can request upgrades for faster shipping and confirmation if you wish but this may increase your shipping cost. So please inquire prior to placing your order.
We accept payments using the Etsy payment methods. We will not begin custom orders until payment is made. Items that are already made shipment will be made within 24 hours of receiving payment so long as the postal services are open within the next 24 hours, if they are not open they will be shipped the day they open again.
Returns & exchanges
If you receive damaged items please ensure you take pictures of the box and the item(s) in the shipping box. Message us with the pictures so we can start the insurance process. Keep the item for the time being and we will make a replacement and ship it out. We will take care of the insurance issues so we can be repaid for damage so we can still provide you with the item(s) you ordered.