We Love to Knit - We Love to Take Care of our Customers!
Items purchased Monday-Friday ship within 24 hours or the next business day. No shipping (closed) on Saturday, Sunday or US Federal Postal Holidays.
You'll Love these Needles - Your Satisfaction is Guaranteed
About the Needles:
5 inch (13 cm) Bamboo double point knitting needles by ChiaoGoo in natural color only.
5 Double Point Needles per Set - (Each size ordered has 5 needles in each pack).
Made of the highest quality Moso bamboo.
Precisely crafted tips.
Needle size is laser imprinted on each Bamboo Double Point.
Moso bamboo is the largest and strongest bamboo. It is mostly grown in China (6.7 million acres), but can also be found in Japan (1.2 million acres). ChiaoGoo needles and hooks are made from Chinese Moso bamboo.
Because Moso bamboo is quickly renewable, using bamboo needles is environmentally friendly.
Bamboo needles are approximately 60% lighter than aluminum needles of the same size, making knitting more comfortable.
Bamboo needles are very strong. Fibers under the bamboo's skin are extremely elastic and have tensile strength comparable to steel!
Knitters can benefit from the warmth and natural feel of the needles.
Payment requested within 3 days of purchase unless other arrangements are made. Shipping combined on multiple purchases. Overseas/Non-Domestic buyers responsible for paying all customs/duty fees. Domestic shipping includes USPS Delivery Confirmation, tracking number provided when your order ships. International shipping USPS First Class International Mail - Please allow 21-45 days shipping time to locations outside USA.
International Buyers - Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
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Shipping & policies
When We Ship:
Items purchased Monday-Friday ship the same day or within 24 hours the next business day. No shipping (closed) Saturday, Sunday and USA Federal Postal Holidays.
United States - See listing. FREE SHIPPING in the USA.
International - See listing.
How We Ship:
We ship via USPS First Class Mail whenever packages weigh 16 ounces or less. Larger packages are mailed via Priority Mail. All domestic packages are shipped with Delivery Confirmation. Most of our packages arrive within 3-6 business days in the USA. If you do not receive your package within 6 business days please contact us.
International orders are shipped via USPS First Class International Mail or Priority Mail International for heavy packages. Delivery times vary greatly depending on how long packages spend in customs. Most packages arrive within 3-6 weeks.
International Buyers - Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
We will not undervalue your order due to US Laws and Customs regulations.
Needles and hooks are wrapped in card stock and shipped in padded envelopes to insure safe delivery. Yarns are packaged in waterproof polymailer bags so they arrive dry no matter what the weather's like.
We recommend reusing or recycling the card stock in your package. Some uses include: Dividers for your pattern binder, decorate and use for gift cards, shopping lists, book markers, paper roses, handmade notebooks, etc.
Your Shipping Address:
Please make sure your shipping address is correct. We use the address from your PayPal account (PayPal orders) or Etsy account (for credit cards), so please specify in your order if you would like the package shipped elsewhere.
We accept payments through PayPal as well as credit card Direct Checkout payments through Etsy. Your payment must be made in full within 72 hours of purchasing. Orders not paid for within this time will be cancelled.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Handsome Fibers is committed to your complete satisfaction on all of our products and we stand behind everything we offer; it is our top priority. In addition to offering a wide variety of knitting supplies, we strive to provide you with the best customer service in the industry.
Your happiness is important to us! Please contact us if you have any questions with your order or regarding a refund or exchange or broken product, we'll make it right!
100% Satisfaction Guarantee on all of our products.
General Returns - We can make exceptions when necessary.
Customers are responsible for return shipping charges on items they wish to return within 30 days of purchase for the following reasons:
Exchange order - Store credit or refund.
Accidental order - Store credit or refund.
No longer needed/wanted/changed mind - Store credit or refund.
Broken or Defective Items:
We will replace any broken needle or item from any order that you placed with us, as well as pay the shipping costs to send the new item out to you!
We will provide you a return shipping label for your broken or defective item or your return shipping charges refunded upon receipt of your returned item. Please let us know what works better for you.
Broken or Defective Return Reasons:
Defective Item/Does not work properly.
Manufacturing defects or errors with product.
Item Different from what was ordered.
My Order arrived damaged or broken.
Handsome Fibers made an error on your order.
Broken Item while in use.
Please contact us anytime if you have a defective or broken product, even while in use and we'll be happy to help you!
Please be sure to include your full name, order number, shipping address, phone number, and e-mail address. We want to be sure we are sending your replacement to the correct address in case of a new address change.
Depending on what type of needle was broken or damaged, you may only need to send back part or all of the item, sometimes not at all:
Circular needles: The entire needle and any broken pieces.
Single Points, Double Points and Interchangeable tips: Only the broken needle and not the entire set.
Interchangeable Needle Set Accessories: Only the broken part and not the entire set.
Our product return address:
PO Box 1683
Cottage Grove, OR 97424
Items must be returned undamaged in the original manufacturers packaging including all product inserts and parts.
We're happy to accept custom orders. You may contact us here on Etsy or email us at firstname.lastname@example.org and we can chat about what you would like to order.