SHIPMENT: Product will be shipped by common carrier within the continental United States.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Buyer is responsible to pay for any shipping and restocking costs to return merchandise.
PRODUCTION TIME: Allow 4 to 6 weeks for production after receipt of payment.
*BEFORE YOU PLACE YOUR ORDER*
Filler Panels are used to bridge the gap between the firebox or insert opening and the fireplace surround. You can also use other materials such as marble, granite or tile to fill the area.
When placing your order, please indicate if you will need any Filler panels or if you will be using marble, granite or tile. You will need to trim the inside back of the fireplace surround legs and bottom back edge of the mantel shelf to accommodate the thickness of the filler panels or marble, granite and tile. This allows the outside leg and mantel shelf to rest flush with the wall.