All of our products are carefully packaged to ensure you receive it in excellent condition. All of our shipments are insured through the USPS and come with a tracking number. If, for some reason, your package arrives damaged, contact me immediately. Since it is in your possession, you are required to file claim through the usps website. It's a very easy process but you will need to have pictures available of the broken items. Feel free to contact me and I will walk you through the process and make sure your items are replaced.
We CAN ship internationally!! Send me a message and I can get a shipping cost for you!!
Payment is due upon ordering. We accept credit/debit cards and Paypal. Orders are filled as quickly as possible, usually within a day or two. Cancellations can be made within 5 hours of ordering if : 1)you contact me WITHIN 5 hours of order, and 2)if your item hasn't been shipped yet. Once your item has shipped, your order cannot be canceled.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
All sales are final and no refund will be given unless it arrives damaged. If it does arrive damaged by USPS, please contact me immediately and we will go through the process together. Please keep in mind that USPS requires pictures and original packaging.
Custom orders? Oh yes! We can do that! Contact us with ideas or specific requests.
We sell on consignment at three shops in Virginia. If you would like for us to be apart of your shop, please contact me and I will gladly look at all of your information.
Because everyone is different, we cannot guarantee everyone will have the same response to our products. If you have allergies or on medicines, please contact me before purchasing our products. Although herbs are generally safe, you need to take into consideration any allergies or medicines you are currently on. I am not a licensed physician and our products are not FDA approved.