My beads are created from artist grade polymer clay. The flowers and leaves and other designs that I add to my beads are created from polymer clay and applied to the beads before baking. Generally, my beads cannot be recreated because of the nature of the flowers and butterflies and custom color mixes, so when they are gone, they are usually gone for good.
These beads have had a slight coat of varnish added to them for light shine.
All my beads, canes and jewelry are packaged very well in bubblewrap and a sturdy box to keep all the contents safe for shipping. I use new boxes and ensure that the package is well padded, taped and the label is reinforced to get your package to you in super-duper great shape.
Blu and I have been shipping beads, canes and jewelry for over 10 years, and we have a great little system. Your box is prepared as soon as your payment clears, which usually means it is packaged the same day. However, echecks do require clearing through paypal before we ship.
The boxes we use are new and have been selected to meet our standard size shipping. Blu pawprints the package for delivery after all the contents have been checked and double checked.
We send everything through USPS First Class post, including our International post. All domestic shipments include tracking and delivery confirmation for both of us. Insurance is included on our items. We self-insure for the majority of our items due to the nature of them. One of a kind items are insured by the carrier.
If Your Package is Damaged
Should something happen, please assist us in getting the proper paperwork to the postal service. This means photos of the damaged package and contents. Please do not throw away a damaged package. We will make it right to you; please help us get the proper responsible party make it right to us.
We ship everything domestic with delivery confirmation attached. This means that at any given time, we are able to track your package or at least can determine where it was last seen enroute to your house.
The postal service is not infallible, and things have gone missing in transit. We want your package to get to you, so if there is a delivery problem, please let us know. We can then start backtracking to find out where it went sideways. Sometimes all it takes is a phone call to your post office to find a missing package.
Should a package show delivered to you, and it is not in your hands, we have a system in place to help locate that missing package. These steps will help us start the process of locating your package.
# Ask your family and friends if they picked it up for you. # Check with your neighbors to see if they received your package. # Call your post office and ask if your carrier remembers where they left the package. # Check around the outside of your house, like in the bushes, for your package. # Apartment and condo dwellers should check with their security gate, apartment managers or other community centers. # Let us know who you spoke with, since we will be working on filing mail theft charges. # We will be calling the postmaster general and filing a complaint.
Since mail theft is a federal offense, should your package be stolen, we will need to file the proper charges with your local postmaster and law enforcement agency. We have been very fortunate to only have three instances of a delivered item being missing. Two were found around the home, and one was under the seat of the customer's truck. We consider the odds of a package being stolen after delivery to be very, very low, which is great news for both us and you.
******** INTERNATIONAL CUSTOMERS MUST READ************************
International customers are responsible for all duty tariff or VAT fees related to their purchase, and we are not able to a mark shipment as gift or declare a lesser merchandise value on the tax form. If you need to know what import or VAT taxes your country will charge you in advance, please consult your Post Office or government tax office.
We truly do understand the hindrance that is put upon you by your country's fees and taxes, but there is nothing that we can do to help.
Refunds and Return
I have a 7 day return policy, all I ask is that you let me know that there is a problem and I will be more than happy to make it right for you. The only thing non-returnable are any patterns that are emailed to you. Canes, beads and jewelry must be returned unused and in resalable condition. Buyer pays return shipping.
I can accept major credit cards through paypal or you can use your credit or debit card directly through etsy.
Returns & exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I LOVE my beads and jewelry, I get excited when I see a new set of beads that I have created.
I thrill to cutting a cane in half to be the first to peer at the design inside the cane.
I can say Wow! when I see a new piece of jewelry that I have created. So, I am more than excited to offer you a guarantee on all my beads, jewelry and canes.
If you are unhappy in the first 7 days of normal wear or tear on your new jewelry, you may return it for a complete refund of your purchase price.
If you are not as thrilled as I and many other satisfied bead and cane users, with my beads and canes, then return them within 7 days for a complete refund of your purchase price.
Since I LOVE my beads, canes and jewelry, I want them to be loved by you too and if you don't feel that love, I want you to have your money back.
Due to previous commitments and orders, I cannot accept any custom orders for the foreseeable future. I cannot do any more custom work until after these projects clear. Please feel free to purchase what I do have in stock.