Orders are normally sent out within 48 hours (Mon-Sat, excluding public holidays) after receipt of payment.
All packages will be shipped to your PAYPAL address, please make sure it is correct. If you wish your items to be sent to a different address, please be sure to contact me.
Delivery normally takes 10-15 business days dependent on the customs and the postal service in destination countries.
Insurance is optional (payable by buyer) and available by request. It is highly recommended. I cannot be responsible for items lost in the mail. Insurance is the only way to protect your purchase during shipping. Send me a note requesting insurance and I'll send you a revised invoice.
PayPal is the only form of payment I can accept at this time. If you do not have an account with PayPal, you can still pay via credit card through PayPal site.
Payment is due preferably at time of purchase, in accordance with Etsy policies but definitely within 3 days of your purchase. If you need to contact me because of a problem or question, please do that and don't leave me hanging. I need to reserve the right to cancel a sale that has been left unpaid and with no communication for over 3 days.
Note: If you're a new buyer on etsy and don't know how to checkout, please follow these simple steps: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
If you are truly unhappy with your purchase, please send back for a full refund minus the shipping charges. Item must be returned unused, strung as sold and in its original packaging within 7 days of receipt. Please let me know before returning any item. Buyer will pay the return shipping fee.
I am always very careful to accurately and honestly represent the items for sale and all my beads are described to the very best of my knowledge with respect to type, size, shape, color and clarity.
If you want to buy more than one strand or any thing which you don't see in my shop, please don't hesitate to email me and let me know what you are looking for, I will do our best to get it for you, In addition, if you need less stones than are listed in the strand, I will be happy to break the strand for you.