I do my best to properly package all items and I do recycle and reuse boxes and packaging to be as "green" as possible.
Small items are shipped via USPS First Class Mail & Tumblers/Mugs are shipped via USPS Priority Mail unless you choose an upgrade at checkout or request special arrangements via conversation. I try to keep my shipping costs as low as possible.
I appreciate prompt payment so that the packaging process can begin. Because most of my items are ready to ship, cancellations must be done within 5 hours of purchase.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 5 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I strive to ensure my handmade creations will meet your expectations but if you are not satisfied, or, after following washing instructions (pertains to glassware), you experience issues within the first 60 days, please let me know. At that point, I can offer a replacement or a return (less shipping fees). Photos may be requested for damage. My ultimate goal is for you to be a satisfied customer! Returns are not accepted on subscription boxes, only replacements for damaged items during shipping.
I love and welcome custom orders, wholesale and bulk orders. Please convo me regarding any questions or requests.