I normally use USPS. If you have any questions regarding shipping please send note before ordering!
EACH LISTING, LISTS ITS OWN TURNAROUND. USUALLY 1-3 WEEKS DEPENDING ON ITEM ORDER.
Add on Rush Order to have shipped within 3-5 days($50) 5-7 days($35). https://www.etsy.com/listing/261415128/rush-order-will-be-shipped-within-1-3-or
USPS provides tracking number, a notification will be sent to you once shipped. I take time to make sure all packaging is done properly on my end, after your package is in USPS hands, any shipping related issues needs to go through USPS please. I'm not responsible for incorrect addresses. I will use the address provided via Etsy, when order was placed.
International orders are shipped as usual. Should customs fees apply, customer is responsible for paying these.
CANCELLATIONS: you have one hour to cancel or request refund. At 61 minutes, cancellations requests are no longer available.
***If a deposit has been secured to begin work on a custom work; once work is completed, I will hold for 2 weeks. Final payment for custom order must be received within the 2 weeks. If no final payment occurs, then I have the right to re-list and try to sell the custom work and customer forfeits their deposit. The reason for this is custom quilts usually take 15-20 hours of work; after custom quilts are complete there is no way for my time to be refunded.
Returns & exchanges
Refunds & Exchanges: Due to the custom nature of our items I do not accept returns or give refunds. Most items are custom. **If a refund, exchange, or re-ship is offered: Exchange- exchanges will be shipped once I receive tracking proof or I receive physical product; depends on situation. Refunds- for purchase price of quilt or item. Shipping and rush order fee are not refunded able, unless I or Usps/Fedex miss deadline. (This refers to overnight shipping which Usps or FedEx guarantees, not Zabe's Quilts. I'd a deadline is missed by Usps or FedEx, I will call and file a claim and be refunded for shipping, and then refund you. Usps: while Usps does a great job, sometimes things can happen; all of which are not in my control. All issues I have had, 3 to date, all have been delivered. ** Each is case by case basis.
I give every project I do my all. If for whatever reason you're not satisfied, please contact me first. Customer service is very important to me.
I'm only human and my sewing machine is just a machine, but with a little patience I know I can provide you with anything!
ALL MATERIAL(S) NEEDED FOR ITEM(S) ORDERED WILL BE ORDER AFTER PURCHASE. I keep a good amount on hand, but due to the nature of the business, I may need to order you ritem. ALL Items are new and unwashed. Items that are washed are considered used, via Etsy.
Please double check that all the information listed in the notes (note to buyer) is correct. I am not responsible if the size ordered, color, name spelling, or address is incorrect.
If there is a defect in your item please email or message a picture of the defect within 24 hours of receipt.
Please know that printed colors will vary slightly from what you see on your screen, as will colors from one screen to the next.
Custom orders are always welcome. Please reach out to me with any and all questions. You may also check out Zabesquilts.com