All items are sent using Royal Mails first class service which is estimated delivery within 1-3 days. We always obtain a proof of postage and parcels are insured up to the value of £41.
If you need your poms in a hurry or would like to upgrade your shipping method to recorded delivery we can arrange this at an additional cost.
We currently only accept payment by PayPal as we feel this is one of the safest methods. Please bear in mind that when paying by e-cheque through PayPal these can take 5-7 working days to clear and goods cannot be despatched before then.
Returns & exchanges
Unfortunately as all tissue paper poms are handmade to order we are unable to except returns. If you are unsure on colours please contact us and we will happily send you tissue paper samples for colour reference free of charge.
We make sure each pompom is made to the highest standards but in the event of you receiving an item that is not 100% perfect please let us know and we will send out a replacement straight away
All tissue paper poms are handmade to order, therefore it is sometimes impossible for us to process and despatch orders the same day - we're sure you understand We aim to turn all orders around within 3-5 working days but for larger orders it may take a little longer - if this is the case you will be notified by email If you do need something in a hurry please let us know before placing an order We offer a combined postage discount for multiple purchases on all international and UK orders