DOMESTIC ORDERS: I ship domestic packages USPS first class, within 2 business days of payment. However, I often ship next day. I do not insure packages, but if you wish to do so at time of purchase, please let me know. I take care to ensure that items are packaged carefully so they arrive to you in perfect condition.
INTERNATIONAL ORDER: Please note, I CANNOT be responsible for lost or delayed packages. Unfortunately, packages sent via International First Class cannot be tracked. Delivery time frames depend upon your country and location within.
I accept Paypal, Credit cards and Etsy gift cards . I will accept a money order if you contact me prior to purchase.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please look closely at the pictures and convo me with any questions before purchases to make for a smooth transaction. I accept refunds with the buyer being responsible for return shipping. The refund must be requested within 14 days of purchase.
Please feel confident in your purchase, as my TOP priority is to ensure that you are thrilled with the product.
While online shopping, we all purchase things that turn out to be "not quite what we expected". If you are not thrilled with your purchase, for whatever reason- PLEASE contact me before leaving negative feedback. Together, we will work it out. I'm rather easy to work with, and always aim to please.
If you have any questions please do not hesitate to contact me! If you need to get a hold of me, please do so via Etsy convo. Using this method will ensure a quick response time to your message/request. Thanks so much! You are always welcome here at Venecia Art!