Instant Downloads: You will receive your pattern download as soon as your payment has been confirmed.
Physical Items: My items are well packed to ensure safe arrival. I aim to despatch your items within 1-2 business days. Items will be sent by Royal Mail in the UK and by Airmail for international orders. Please take into account public holidays, customs and possible strike action when expecting your delivery. The buyer is responsible for any customs fees applicable to their purchase.
Returns & exchanges
I really hope you will love your Simplistitch product!
I am unable to refund or exchange pdf downloads unless you have been sent the wrong file.
If a physical item is not what you'd hoped for, please contact me within 14 days from the day you receive your item(s).
I will refund the cost of the item and the original shipping once I receive the item in original condition. You will be responsible for return shipping costs, and ensuring items are appropriately packed and returned in their original condition. I send the items in sturdy packaging, so you should be able to re-use this to return your item to me.
I am always happy to create bespoke items, so please get in touch with timescales, budgets, etc if you would like something created.
Colours in photos and scans of products may appear slightly different to the original on different devices.