DOMESTIC - All orders are shipped via USPS to a confirmed Paypal address only. If you would like insurance, please contact me for an adjusted invoice prior to making payment on your item(s). I recommend insurance on large orders as I am not held responsible once the package is delivered to the post office.
**Shipment is usually made the next business day following receipt of payment. I do occasionally make more than one trip a day to the post office so I will do my best to get your purchase shipped as quickly as possible!!
INTERNATIONAL - I am happy to ship internationally. All international (non-US) orders are shipped via USPS First Class Mail International. Please contact me for international shipping rates as each country differs. Since shipping fees vary (sometimes quite dramatically) from country to country, I would prefer that you contact me so that I can give you an exact quote. Please note that buyers are responsible for any and all duties and customs charges that may be incurred. Insurance is also required for international orders.
COMBINED SHIPPING - I will gladly combine shipping costs on multiple purchases made within a 3(THREE) day period and paid with ONE Paypal payment. Please request an invoice if purchasing multiple items.
LOST/STOLEN/UNDELIVERED PACKAGES In the very rare event that your package is lost, stolen, or undeliverable as addressed, I cannot be held responsible once the package is shipped. While I will help you try and locate your package by providing all relevant shipment information, non-delivered packages will not be reshipped or refunded. I encourage my customers to call their local Post Office and/or local Customs Office in the event of a non-delivery.
Paypal is my preferred payment method because it is fast, easy and safe.
Payment is expected within 3 days of purchase via Paypal. Please let me know if there will be a delay or if there is a problem. If I do not hear from you, the item may be relisted if payment is not received within time frame above.
Returns & exchanges
I put a lot care and time into everything I make AND I want you to be completely satisfied with your purchase.
In the event that you are not, please contact me with your concerns within 7 days of receiving your order. I will accept returned items only in unused condition. Items may be returned for refund of the item price minus a 15% restocking fee to cover Etsy's commission and Paypal fees. Shipping costs are not refundable. The item must be returned within 14 days of receipt in new, unused condition. The refund will be made through PAYPAL as soon as I get the item back in its original condition.
*****Sales are final for all custom orders.*****
Sometimes items "disappear" from my shop! This means that I have sold the item locally.
Your feedback is extremely important to me. I really want to know what you liked or didn’t like about your purchase. I will always leave feedback and would appreciate the same courtesy from you. Since I can’t see my customer (you) face to face this is a vital part of our online association. Thank you!!