All orders are shipped Royal Mail, First Class if in the UK or International Standard shipping if shipping internationally. International shipping times may vary depending on destination.
All orders are shipped to the address on your Etsy order unless an alternative address is given and proof of postage is obtained.
If an incorrect address is given and the item is returned to us, the customer is responsible for paying for shipping again before the order is re-shipped.
If an item is delivered to an incorrect address given by you, Evie la Lùve is NOT responsible for sending this order out again with no charge.
If your order doesn’t arrive, it will be re-sent. No refund can be issued due to delays or lost parcels caused by any postal service.
Please note, the buyer is responsible for any costs incurred at customs.
Payments made by Paypal will start being processed straight away, Paypal e-checks take four days to clear so will start being processed in four days.
If payment has not been made within 48 hours, the order will be canceled.
There can be no refunds on downloadable patterns.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I hope you are happy with your purchase. If you receive your item and you are not happy with it please contact me as soon as possible.
The buyer is responsible for return shipping and refunds will not be issued until the item is received in perfect condition.
Please note that all sewing patterns, digital and printed are non-returnable.
Evie la Luve patterns are for personal use only. You are not permitted to use Evie la Luve patterns for commercial production of garments on any scale. Sewing patterns are not to be shared with other's. One pattern is for use by one person. By purchasing Evie la Luve patterns you are agreeing to these copyright terms.