Though I live in Canada, I ship most of my orders via USPS. This is because it allows me to charge you much less (sometimes even for back to Canada!) for shipping and the time involved is usually less. American orders will always have a tracking number. This service is also available to certain countries. If you want your parcel insured, you must convo me and pay for the added security. Once I send you a tracking number, if the parcel disappears overseas, I AM NOT RESPONSIBLE FOR PACKAGES LOST IN THE MAIL..
Items are packed and shipped out within five business days of payment, but please keep in mind that purchases will be shipped on weekdays only. This delay is because I cannot cross the border to mail, without experiencing customs issues of my own, but I still feel the much faster and less costly shipping is worth the delay to you.
U.S. orders usually arrive within 3-5 days. Orders to Canada generally take 1-2 weeks to arrive. International orders generally take 2-3 weeks BUT in rare situations (especially at Christmas time) a shipment to Europe and Australia has taken as long as 8 weeks. Please be patient. If my shipping information log shows that the item disappeared once it was overseas, I have fulfilled my part of the transaction, and am not financially liable. If you order from an international destination, it is assumed that you have read these conditions.
AT PERIODS OF THE YEAR WHEN SHIPPING VOLUME IS HIGH, i.e. FROM BLACK FRIDAY ON, please consult the shipping times posted on my main page. This is to avoid the disappointment of late arrival at, for example, Christmas.
INTERNATIONAL BUYERS: PLEASE NOTE. There may be additional customs and import taxes to pay, and there maybe unforeseen customs delays. I, as the seller,am not responsible for these charges or delays. I have automatically saved these fees for American customers (though I must pay EXPORT FEES at the border, myself). ETSY sellers have no control over the customs charges in buyers' respective countries. These may be high, especially in UK, from the experience some of my customers have reported.
At times, I underestimate the cost of shipping. This is my problem and you will not be charged more. At other times, the cost of the shipping estimated is slightly higher than it turned out to be. I am considering these costs as shipping and handling, i.e. the cost of the mailing materials and the cost of gas to get the 19 km. to the American Post Office. Unless the discrepancy is very large, I will not make any shipping adjustments.
Please contact me prior to purchase if you have any questions regarding these shipping arrangements.
Method of payment accepted: Paypal and Direct Checkout. Payment should be made immediately following finalizing your Etsy order.
Returns & exchanges
Look closely at all the photos, and read the descriptions carefully. If there is a flaw, I point it out in the description. If you are unhappy with your order, because it arrives damaged or is significantly different than what was described, refunds and exchanges are available under the conditions listed below. Refunds will not be issued, if on the other hand, you decide that you did not want the item for no significant reason.
-a photo must be provided of the "broken" article. -Items must be returned within 16 days of receipt. -Items must be returned in the same condition in which they were received. -Your initial shipping costs for returned items will be refunded, if the item arrived damaged. -Returned items are shipped at the buyers expense.
I have a secret mark on some of my items to assure that the returned item is the one I have sent. This is because I have been burnt in the past, though such an event was very rare. On the whole, Etsy shoppers are a marvelous bunch.
I am a single person selling alone, and cannot provide any custom nor wholesale requests. HOWEVER, should you find several items that you are interested in purchasing, please convo me for a more attractive price.