We aim to send out orders within 3 days of cleared payment. If for any reason there is a delay we will let you know.
We are very happy to send to overseas and far far away, however, delays happen. Packages need to travel through customs and this can slow down delivery. If you feel your delivery is taking longer than normal please let us know by sending us a 'convo'. We will ask you to check at your local post office/sorting office first.
We all hate waiting for things to arrive, especially when we have a project that we can't wait to get started with - so we do our best to send your items off to you as soon as possible. However, please be aware that a trip through customs can add a few extra weeks to the delivery time especially during the Christmas rush.
Very occasionally a parcel does go astray so my policy in this situation is that if your parcel hasn't arrived 3 weeks after it should have arrived, we will replace it for you. Although 99% of the time they do turn up eventually!
Please be aware that when having an item shipped into your country, Customs may charge you fees (taxes) before they release your package to you. We do not pay these fees.
We do provide a Tracked shipping service but this costs approximately £5.00 more on top of the ordinary shipping cost, so we don't use it as standard. You will find an option for it as you pay for your item.
