We ship to the Etsy address on file. Please make sure all information is current. We ship with USPS. Shipping fees are not refundable. Customer is responsible for the return postage. International customs are not included in shipping fees. Please be aware that for international order you may pay for customs.
We accept PayPal. PayPal accepts credit cards without having to sign up for a PayPal account.
Your item will be shipped after full payment has been received. If you have paid by E-Check through PayPal we will wait until the payment clears before working on your order. If payment hasn't been made within 7 days of placing an order, with no email correspondence, we will cancel the order.
Sorry Massachusetts residents, Uncle Sam wants his cut. 6% tax applies.
Returns & exchanges
We strive for 100% customer satisfaction. If you are, for any reason, unhappy with your purchase from Love Threads and Needle, please let me know and I will make it right with a refund. After 7 days, all sales are final and items cannot be returned or exchanged. On returns & refunds I do keep a 5% restocking fee to offset the fees Etsy and PayPal charges on sales. Once the item has been returned within 7 business days in its original condition your refund via PayPal or store credit will be issued. Please Note: I don't refund shipping charges. Please contact me before returning any items.