Your order is very important to me and it will be packaged with great care. My aim is to make you smile like the cat that swallowed the canary once your purchase arrives!
Your order will typically be shipped to the Etsy shipping address within 1-3 business days after payment had been cleared or received.
Please be sure the shipping address is correct at the time of purchase.
All orders are shipped via USPS with Tracking and insurance. Higher priced and glass items may require a signature upon delivery. Should you have any questions about shipping upgrades, or quotes, please send a convo and I will be happy to help.
PLEASE CONVO ME TO INQUIRE ABOUT INTERNATIONALSHIPPING! NOW SHIPPING TO PRETTY MUCH EVERYWHERE!
In the unfortunate instance of your order arriving with any damages please contact me with in 3 business days. Please take photos of the damage and keep the items along with the packaging. With out photos or the item refunds are not likely. Photos also help to determine any cause of damage and to prevent any issues in the future.
If you are purchasing more than one item please contact me PRIOR TO PURCHASE so an adjustment on shipping costs can be made. Saving you money makes me happy~
Payment should be made within 24 hours of purchase.
Major credit cards, Paypal, and Etsy gift cards are accepted.
Cancellations (if you must) need to be made before your order ships.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please contact me if a return is desired. Returns will be considered within 14 days of the shipping date and are subject to a 15% restocking fee. Refunds for returns would be submitted via Paypal within 1-3 business days after item has been received. Shipping costs will not be refunded. Return shipping costs are the buyers responsibility.
My goal is to be sure you beam with joy about your purchase!
Without you I can not win my wings!
All items in HeidisWorldHobbies are packaged with great care. If you, my customer, are not completly satisfied, neither am I.