Please note **** Custom orders will take at least 2 or 3 weeks to have completed at the moment, not including postage time! Christmas orders are in full swing, but when I catch up, they will be back to normal!****
I will usually to make your piece within 7 business days however it is dependent on the number of orders for that week. Busy times of the year will take longer, with Christmas & Mother’s Day being the busiest!
Shipping within Australia: All parcels are shipped by Australia Post. Please allow up to 7 days to receive your item once it is made!
International shipping: All parcels are shipped by Australia Post. Please allow 10-21 days for shipping. Australia Post does not provide a tracking number but is extremely reliable. If you would like your International goods sent by registered post or priority post please contact me for a quote.
*Please advise promptly if your order has not been received within 3 weeks of the dispatch notification. Every effort will be made to make sure you receive your item even if it has to be re-made.
Payment is accepted through PayPal. You don't need to have a PayPal account, you can use a debit or credit card. You can also use Etsy gift cards.
Returns & exchanges
Due to the custom work involved in each piece, returns or exchanges are not accepted. The only exception to this is if there is a mistake by me on the personalisation of the piece. Please contact me and I will replace the item as soon as possible. Because all Hand Stamped Jewellery pieces are made just for you, all sales are final and there are no refunds or exchanges. Please be sure to check and triple check all personal details provided. Refunds cannot be given for change of mind.
I create your personalised sterling silver items by hand. All personalised products are one of a kind. No two pendants will be identical in shape, size or texture and letters will not be perfectly aligned, spaced or shaded. Due to the handmade and hand cut nature of these pieces they may also have some small surface scratches as well. As each piece is hand stamped and not engraved with a machine, some slight indentation may come through from the lettering placement, also some scratching on the back due to this process, these are not considered flaws and I feel this adds to the character and uniqueness of our products. Please also be aware that metal on metal will cause scratching from wear. Pendants on top of metal will cause surface scratching over time. This is not a flaw but part of the design. These natural variations should be expected, and are not considered flaws