The decal itself is great and fits the cup well. When I received my decal prior to Christmas, it did not have our last name under the decal as I had requested. I contacted the shop owner and she replied right away to say she would immediately send a new one. Due to all the snow and weather issues, I did not get the decal until recently, so due to the delay, she threw in an extra decal for free. I appreciate her working with me, turning out a great product and having great customer service. My fireman loves his decal!