USPS First Class shipping is provided via Etsy shipping (which includes tracking).
>>> Sometimes, Etsy shipping can get a little wonky, but have no fear. Shipping overages will be immediately refunded.
>>> Please ensure that your shipping address is correct! I can't be responsible for items sent to the wrong given address.
>>> If you would like to upgrade, please let me know at the time of purchase and this can be arranged for an extra fee.
>>> Once your package is placed into the hands of USPS, I cannot be held responsible for any lost or damaged items. If a mishap occurs, please do let me know and I will try my best to help you resolve the situation. I won't leave you hanging!
>>> In the case of returning an item, buyer (that's you!) is responsible for all shipping charges and the original shipping charge will not be reimbursed.
>>> INTERNATIONAL ORDERS: - International shipping available on most items! - Keep in mind, international orders can take as long as 6-8 weeks to get to you! Please keep checking the tracking information and if there is any issue, don't hesitate to contact me. - Seller is NOT responsible for any international fees associated with the collection of your package. (ex: customs fees, taxes, import fees, etc.)
>>> LOCAL PICK-UP: For those is in the Long Beach or Bellflower areas, local pick-up is available. Just let me know you'd like to pick up and I will refund you the shipping costs.
Payment? Yes, please! We accept PayPal & all major credit cards.
If you change your mind after ordering and would like to cancel your order, just notify me ASAP. If I have not already shipped your item(s), I will go ahead and cancel your order...But why would you want to do that? ;)
Returns & exchanges
I want you to be happy with your purchase! If you are not happy (about your purchase... We can't help you with other matters in your life), let's chat.
>>> CANCELLATIONS: Cancellations are permitted only if item has not yet shipped. No cancellations allowed on custom orders.
>>> RETURNS: Please send your item(s) back within 14 days of receipt of item(s) for a full refund. Refund will be issued back in the original form of payment within 1-2 days of receipt of item(s) by seller. Buyer will be responsible for cost of return shipping. Seller will not be held responsible for any loss or damages that occur en route.
Custom orders are welcome!
Do you have an idea for an embroidered hoop or would like to alter a few things on a hoop in my shop? We can do that!
Would you like a custom weaving to coordinate with the colors in your home? We can do that too!