Larger items ship USPS Priority Mail, which takes 2-3 days in the US, while smaller items and all international sales ship USPS 1st class, which takes a bit longer, but is less expensive for these smaller items. Shipping times varies by location with this option. Please feel free to convo me to confirm a shipping timeline if you're ordering items to give as gifts. I can arrange for extra-speedy shipping in lots of cases.
I only charge shipping on one item from your order, no matter how many fabulous items you purchase! Sweet deal, eh?
I will happily ship anywhere in the world, and have listed international shipping as an option. Given the huge variance in shipping costs and the vast number of places you might be, I've listed one international shipping price that will likely appear to be high. However, after I've shipped your order, I'll refund the difference between the what you payed me and what I paid at the post office. If you would like to discuss specific international shipping rates, please send me a convo and I'll get a quote to you ASAP.
I accept Paypal, money orders and checks from all customers.* I ship orders after receiving payment. As a result, customers who pay by check should expect a delay until after the check clears before the item is shipped.
* In addition, I accept cash from local customers who elect to pick up orders from me at shows, markets or other agreed upon locations. If you are a customer in the Cleveland, Akron or Canton, Ohio area and would like to arrange to pick-up your order rather than have it shipped, please contact me and I will refund the shipping charges.
Returns & exchanges
It is very important to me to ensure that all customer are happy with their experience ordering and buying from suzannie handknits, etc. If you are unsatisfied with your order for any reason, please contact me as soon as possible. We can discuss what course of action will remedy the problem most effectively. Options include exchange, refund, repair (if possible), replacement (if possible), store credit and any number of other ideas that you and I could come up with.