Delivery will be made via Royal Mail in the UK unless otherwise stated. Our main alternative shipping company is MyHermes
Overseas orders are sent from UK with Royal Mail and should arrive in your country within 10 working days of being dispatched.
Payment can be via PayPal, Direct payment via Etsy payments or Etsy Gift Card. If you wish to cancel an order contact us via messaging immediately. Once item is marked as dispatch no refund or cancellation can be made.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 3 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If you wish to cancel an order contact us via messaging immediately! Once item is marked as dispatch no refund or cancellation can be made.
GDPR - By ordering from our shop you agree to us using contact information ( address and/or email ) for the sole purpose of getting your item/s delivered. We will hold your email address solely for contacting you if any issues should arise. We do not share or disclose this information with anyone else other than the courier involved with your delivery.
Our Items that are made to order will be shipped as soon as they are ready. we work on orders on a first come first served basis. If we cannot ship by the date stated (due to high order volume) you will be contacted to advise a revised dispatch date. We do however try to ship all orders as soon as possible.