Feel free to ask any questions regarding the product, shipping and everything related with the order. I'll get back to you ASAP and will be glad to give any additional information needed. Whish you all the best! Evangelina
Neatly packaged, no damages and my partner loved the beads. Excellent quality of the beads and I am very grateful for the complimentary gift, it's perfect. It took some time to get here but it's definitely worth the wait. Thanks so much Evangelina
All the shippings are made 1 to 3 working days, after the payment is reflected in my Paypal account.
All the shippings are made via Bulgarian Posts. FIRST CLASS PRIORITY REGISTERED AIR MAIL WITH A POST TRACKING NUMBER http://www.bgpost.bg/?cid=3
Standard shipping takes approximately: - Europe – 7-10 working days - USA, Canada – 10-15 working days - Australia and New Zealand– 11-16 working days
*working days: Mon – Fri
*PLEASE ADD YOUR MOBILE NUMBER FOR THE DELIVERY ! IT IS IMPORTANT ! *Due to the method of shipment PRIORITY REGISTERED AIR MAIL WITH A POST TRACKING NUMBER and the pack should be delivered in person, please provide your full address. I do not accept the order if PO Box is mentioned as an adress.
*Pls note all above is standard shipping time, the post may take a few days more because of weather, holidays, or other reasons. If there is some delay please contact me and I will support in all possible ways to find out the reason and to track the shipment. I will be glad to assist!
You can use Etsy Direct Checkout with all kind of payments or PayPal if its more comfortable for you.
NEW TO ETSY? Here's a helpful guide to making your first purchase: http://www.etsy.com/help_guide_checkout.php
You can purchase your piece via PayPal even if you don’t have a PayPal account - just use your credit or debit card! When checking out your purchase, choose PayPal as the payment option and click ‘Check out with PayPal.’ If you have any questions regarding the payment, feel free to contact me and I will be glad to help you!
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I do accept refunds and exchanges! I'd like my customers to be happy with their order. If your item has arrived damaged or your expectations are not fulfilled, please contact me as soon as possible up to 3 days, so we could find a way out. Please NOTE that: - Shipping fees are NOT refundable. Return shipping costs are paid by the buyer. - Items must be return in their original condition -I do not accept returns of items that have been used by the buyer - I have to make your return via registered post and retain proof of posting. Before shipping back your purchase, please send me notification on my Etsy profile with the tracking number of the return purchase. - Once I have received your returned item, all refunds and exchanges are made up to 3 business days after receiving the returned items.
If you have any other concerns, please contact me!
I accept payments via PayPal. It’s easier, faster and safer than other options of payment. You can purchase your inspirational piece via PayPal even if you don’t have a PayPal account - just use your credit or debit card! When checking out your purchase, choose PayPal as the payment option and click ‘Check out with PayPal.’ If you have any questions regarding the payment, feel free to contact me and I will be glad to help you!