Orders are typically shipped within 3-5 business days to the address provided on your order. Orders are shipped via USPS "Priority Mail" or USPS "Parcel Select" depending on your location, and the size and weight of the package.
Insurance is included on all purchases over $50.00 in value. Please notify me prior to purchase if you would like to add insurance to orders under $50.00, or if you would like to upgrade to "Priority Mail" or "Federal Express" shipping methods at an additional cost. Also, if you would like to sign for your package, please notify me prior to purchase, so the additional fee may be communicated and added to the shipping.
::::LOCAL PICK UP AND DELIVERY::::
If you live in the greater Portland area, please contact me prior to check out to arrange local pick up. I will also deliver some items, so please inquire if you're interested!
I am happy to ship internationally. Please contact me prior to check out so I can provide you with a quote. I will put your item on reserve and change the shipping quote on the item before you check out.
I accept PayPal and credit cards directly through Etsy. Please contact me if you have any questions.
Returns & exchanges
All sales are final. Please read the description and look at the images carefully. All of the items I sell are vintage, so they most likely been previously used. There may be dents, scratches or blemishes on items, and I do my best to detail major marks in every listing. If you have a question about the condition of a particular item, please contact me before purchasing. I am happy to provide more photos and answer any of your questions!
That being said, if you're not happy with an item you've purchased, please contact me so we can figure out a solution!
Have you been looking for one special item for your home? If so, please message me and I will be on the lookout for your item, free of charge. If or when I find the item, I will notify you and list the item as reserved for you! Please contact me with any questions.
If you plan on ordering a brass piece from Robert & Lonnie, please contact me if you would like your item polished prior to delivery! Free of charge.