Item didn't ship on time and I had to contact seller. When it arrived, both mugs were broken into several pieces. Seller communicated and offered a refund because it was passed the date I needed it but she didn't include the shipping. I feel that is unfair. It's not my fault they were broken and now I'm out $10. Very disappointed.
We ship all packages via USPS First class shipping. A complimentary tracking number will be sent to your email address on file. You can upgrade shipping if you would like, just convo me :) I am not responsible for a package once it's dropped off at the Post Office. My current processing time is 7-14 business days. If you need an order before the estimated time stated in the listing, please do not order. I do not accept rush orders. If you would like to add insurance or upgrade your shipping, please be sure to message me before you place your order. I currently only ship within the US.
We accept PayPal and all major Debit/Credit cards. Please note that your order WILL NOT ship until a full payment is made.
Returns & exchanges
Selling quality items is our priority. If you have a problem with your order, please feel free to convo me so we can work together to resolve the issue. All sales are final on custom orders! If you need your order before the estimated time stated in the listing, please do not order. I am not responsible for late orders.
We love custom orders!! Please convo me to place your custom order!