Chart contains: - Full colour printed computer mockup of the finished design (this is the image that shows above! ) - Full colour key - Detailed floss listing, calculated for stitching 2 over 1 on 25 count fabric - High quality pattern, with easy to read black symbols and a page layout guide at the bottom of each page. - There are NO partial/fractional stitches or backstitch in this design - it is entirely stitched in full crosses!
Emailed PDF charts are not returnable or refundable once sent. They will be sent usually within 24 hours of receiving your order.
All items will be sent out by 1st class post (UK) or by Royal Mail airmail (rest of world). Charts will be sent as "printed papers" and the actual value you have paid written on any needed customs documentation. Kits will be sent by small packet rate, again with value & customs documentation as required. We will obtain proof of shipping.
accepting Paypal and other credit cards through Etsy's secure servers.
You've the right to cancel your order if I have not already shipped it.
Your purchase of an emailed PDF chart allows you (and you alone) to print it for your own personal use. You are not allowed to copy, distribute, upload or share by any other means.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Once an emailed PDF chart has been sent, we are unable to provide refunds.
We are unable to provide a refund on a printed chart sale once the chart has been dispatched.
Kits may be returned in an unopened condition, suitable for resale, but you must pay the return postage. You need to contact us to arrange this first however - please don't just send things back to us - we have a great deal of pride and faith in our products, and would far rather talk to you about any difficulties you may be facing to see if we can help :)
All charts are watermarked with buyers details - this protects both myself and the artists from illegal uploads of charts. If I do not do this, there is a strong chance I would have to stop selling all charts, so after a lot of research, this was determined to be the least risky way. The charts are still perfectly readable - this is a precautionary system only.
KITS do not go out with watermarked buyers details on.