Processing times are 1-2 weeks If you need an order sooner, I will be happy to help find a way! We cannot control Shipping times.
We are not responsible for what happens to your package once it leaves our hands. Once at the post office-if there is an issue you will have to contact them to file a claim. We are not responsible for lot or damaged items. You are responsible for filing a claim, I will not file a claim or give refunds due to postal errors.
Paypal, etsy gift cards, credit cards. Please pay within three days of purchase. Your item will not be shipped until the payment is received.
Returns & exchanges
We do not accept returns or give refunds. If you are unhappy with your order, please contact us and we will try to work something out! Please note we are not a factory and there are slight variations in products, color, etc. we try to use the best quality of products to prevent this. If an item is broken during the shipping process you can file a claim with USPS, since the majority of our items are shipped priority that include insurance. If an item is lost in the mail it is only considered lost after 30 days. Please do not consider this my fault, since I am not the post office.
Personalized items cannot be returned or refunded. Personalizations on items are an extra charge beginning at $1.50.
Please note production times to make products.
Items are made with Oracle 651 adhesive vinyl-NOT PAINT. Please do not message me angry that you didn’t receive a painted mug-it is clearly listed here and I do not offer returns for your misunderstanding.
Items are made with adhesive vinyl. When washed they need to be lightly hand washed, no submerging in water or abrasive scrubbing. I am not responsible for items after hand washing-as I don’t know how they were washed.
Some of our listings contain small parts that can be a choking hazard. Our items are meant as a novelty or for photo op, NOT to be worn with out supervision at all times. Roxy's Shoppe assumes no responsibility for accidents or injury that may occur.
All pieces are created by hand, and most items are unique, so please allow for slight variances from what is shown in the made to order photos. We try to take the highest quality of photos to make sure the product looks as accurate online as in person.