I will carefully wrap and post your item within 2 working days of payment being confirmed, unless stated differently in the listing.
Your parcel will be shipped with tracking by the most appropriate shipping rate available. If I find that the cost at the post office is lower than estimated I will refund any overages over 2 euros.
I ship most parcels via the French Colissimo service, which includes tracking and a fast delivery time - normally 5-8 working days around the world. For some items its more cost-effective to use French 'La Poste' with tracking - delivery is normally 8-20 days. Obviously, shipping timings may be longer during peak shopping periods.
From time to time I may use an alternative courier service if this gives better value at the time. I will indicate which service I am using in the listing.
Damage / breakages - If your item should arrive damaged please notify your postal delivery service immediately and take photos of the packaging and the item/s. The post office is unlikely to refund for damage without this.
I am a registered business in France. I am not registered for VAT and I do not apply or collect VAT.
Any customs duties and / or import taxes are the buyer's responsibility.
I accept PayPal, credit cards and Etsy Gift Cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In the unlikely event that there is a problem with your purchase please contact me within 3 days so that we can discuss and resolve any issues.
l accept returns only if there is a fault not mentioned in the original listing.
Items should be returned within 14 working days of receipt to arrive in the same condition they were sent. I will refund immediately on receipt of the item in the condition originally purchased.
All return shipping costs will be the buyer’s responsibility.
All of my items are vintage or antique, ranging from 20 to over 100 years old. Part of their unique charm is that they will have signs of usage and wear acquired over time.
Knowing the size and condition of your item is important and I aim to describe and display items carefully so that you know exactly what you are purchasing.
Please contact me for any additional information you require.
Combined purchases often ship for less - don't hesitate to ask for a quote, or I will re-imburse any overages paid at checkout.
After you have made your purchase I will contact you to advise of a dispatch date, and again to confirm shipping and to give you the tracking information.
I'm a great lover of re-using so your item may arrive in a wine or pre-used box. Usually, packing nuggets used for fragile items are biodegradable.
I sincerely hope you will be delighted with your purchase and your buying experience. I hope you will choose to leave positive feedback so that others may buy with confidence.