This is a digital file
All images must be submitted in JPEG or BMP format before purchasing. Larger sized images result in better digitizing.You must contact seller before purchasing to verify if Size, format and special instructions must be included.I CANNOT digitize photos into embroidery designs. This is a digitizing service only for people that have an embroidery machine. Files will be sent via email. Most work is completed within 3-5 business days of payment.NO REFUNDS on digital files, however I will make modifications to the file if necessary up to 15 days after delivery. You MUST contact seller within 15 days.It is up to the user to know how to operate their machine properly, using proper stabilizer, fabric and thread combinations.