All packages are shipped to the address you provided at etsy check out!
US DOMESTIC CUSTOMERS:
WE INSURE THE FAST SHIPPING. ALL DOMESTIC ORDERS (over $50 or more) WE WILL SHIP VIA PRIORITY MAIL WITH NO EXTRA COST. The items are shipped within 2 -4 business days. THE TRACKING NUMBER WILL BE PROVIDED, so you can be aware where the package is at any time (domestic service). Please understand that we can't control the delivery time of Postal services since it's not in our hands. Any extra services can be arranged upon request. Also you are more than welcome to upgrade to priority mail option.
INTERNATIONAL CUSTOMERS: The items are shipped within 2-4 business days. The phone number of recipient is required. Please note that shipping can take 7-30 days. Please understand that we can't control that. Package usually reaches the foreign country in 4-5 days. The rest is up to customs. PLEASE NOTE: We will be more than happy to arrange a tracking number or insurance for an additional fee. If you will choose not to follow, we won’t be responsible for the package upon the loss. If you don’t agree with the policy please don’t place the order. However, so far no packages were LOST.
RESIDENTS OF ITALY and SPAIN are strongly recommended to update for registered mail option $12+shipping fee (includes a tracking number and insurance). If you will choose not to follow, we won’t be responsible for the package upon the loss. If you don’t agree with the policy please don’t place the order.
PLEASE NOTE! Orders are not considered "Lost" until the following amount of time has passed:
Domestic (U.S): 21 days past shipping date International: 45 days past shipping date International ITALY: 60 days past shipping date
Please kindly understand that we are not responsible for any customs or taxes. Returns won’t be accepted if you refused the package for that reason.
We accept PayPal . The payment has to be made in the time of the order. If for some reason you can't make a payment at the time of check out please contact us for additional arrangements. We accept Paypal payment option to insure secure transaction between both parties. Money Order and Certified Check options also available (USA only). The shipment will be made only after the check will be cleared or money order received.
Returns & exchanges
If for some reason you are not completely satisfied with your purchase, you can return your item or exchange (excluding the shipping charges and fees) within 7 days from shipment day. 20% restocking fee will be applied for all returns. Buyer is responsible for all return shipment cost. Please understand that the item has to be in original state and in full count. All shipping cost is non-refundable.
Since we don’t take any responsibility for taxes and customs, returns won’t be accepted if package was refused to accept upon that reason.
Some items are final sales , you can refer to the listing. If final sales item we will not take any returns or exchange.
PLEASE NOTE that we can hold the reserved items only for 3 days! (after that we can't guarantee the availability). We apologize for inconvenience in advance.
If you want bulk orders of the same item please contact us for special discounts.
*The shipping charges are not included.
FOR RESERVED ITEMS: We prefer if you would purchase reserved listings within 3 days, after that period we can’t guarantee the availability of all of the items. (You can always contact us for exceptions!)