Again earlier this year #2016, The USPS increased their Fees Domestically & Abroad. Our shipping fees will need to reflect this increase, for that we apologize ahead of time, we must cover our expenses. Thank you.
*AS OF MAY 2013, MOST ALL OF OUR ITEMS SHIPPED WILL BE INSURED. *Please know shipping to some countries do not qualify for insurance.
*ALL DOMESTIC items [within the US] will be mailed via the USPS with a Delivery Confirmation Receipt. If you purchase more than one item & want to discuss a lesser fee, please contact us.
*If you would like your item's shipping status upgraded, please send me a note prior to your purchase. If you would like your item to be insured, please send me a note prior to your purchase, I then can adjust your shipping fees.
*TRACKING OF PARCELS VIA 1ST CLASS MAIL ARE NOT TRACEABLE BEYOND THE USA. Upgraded shipping is required for this service. *Sometimes a Customs Number # is the best way to track your package, that can be done via your country.
*We CANNOT guarantee overseas shipping, with that said we have had a few minor issues with shipping overseas, thus far.
*DELIVERY TIME ESTIMATIONS [based on our track record with the USPS] United States: 3 to 7 days Australia & New Zealand: 10-30 business days European Union: 7-15 business days Non-European Union: 10-25 business days Japan, China & Asia: 7-30 business days
*PayPal or Credit Card are of course the easiest ways to pay. If you care to pay by credit card, Paypal allows this, even if you don't have an account with Paypal.
* We are hesitant but will accept checks & money orders, we will ship once check clears. * We are PayPal Verified: https://www.paypal.com/us/verified/pal=wyzmom%40comcast%2enet
Returns & exchanges
*All sales are final, exceptions may be considered. I want you to be happy. *If we decide together to return an item, there will be a restocking fee & I often can't refund shipping. *Because our items are not "new" we can not be responsible for wearing mishaps or issues that occur over time. Our items need to be treated with care & love.
*All Items are described in detail. *If you have any questions prior to your purchase TO HELP MAKE A WISE DECISION, we are available to help assist in making your decision. *One Discount Per Transaction Please. Negotiated prices are a discounted transaction, adding a code on top of that price, is dishonest, to say the least.
*Insurance Claims: *If an insurance claim is needed, this is now it works. I must have you available till the claim is accepted, meaning, I can not refund you immediately. If an item is lost, I must wait 45 days [as in the Etsy Policies] to make a claim. If an item has any other issue regarding delivery, I will refund you once all of the required paperwork & statements are made, that means I need you to make a legal statement to the insurance company of what has occurred. It is required. This all works if your country is insurable, not all countries are in this category.
With Appreciation & Love of all things unique & old, we thank you for shopping @ Maisonette de Madness,
Suzanne Duffy ~East Coast & Lilith Sazerac ~East Bay