DOMESTIC ORDERS: I use Priority mail to send all domestic packages, unless you prefer another type of shipment. This usually take 3 to 5 days to arrive and tracking and insurance are included in the price listed.
INTERNATIONAL BUYERS: Customs fees (taxes, duties, processing fees, handling fees, etc.) may be charged upon delivery and required to obtain your order.These fees are NOT included in your shipping charges and vary from country to country.
I do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees (or are unaware of them). I also have no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know.
If the package is returned to me for any reason, I will message you once I receive it. It will be your responsibility to pay for the shipping again to have me ship it back to you.
Returns & exchanges
Because of the custom nature of my painted shoes, they are non refundable. Please make sure you order the correct shoe size. I strongly suggest going to try on a pair of shoes to make sure the size you order is correct. Or you can send me your measurements and I will find the right size for you.
If you order the wrong size, I will work with you to get the correct fit. You will be responsible for the return shipping of the wrong shoes as well as the shipping for the correct pair.
I do not provide refunds or send out another item if the tracking number shows DELIVERED. If this is the case in your situation, you need to work with your local post office or mail carrier. They are the only ones who can try to track down the item or offer some form of payment for the lost item. I will usually offer you a discount on a replacement item, but I won't give you a refund or send another one free of cost.
I am always open to trying new designs, so if there is something you don't see, but would like me to paint, please contact me and I'll see what I can do.
Items are all handmade, so they may vary some from the pictures. Also, colors may vary from pictures as well due to lighting. I try to use pictures that show the truest colors or add an extra description when pictures aren't completely obvious. If you're not sure, please ask before placing the order.
I spray each shoe with two coats of a sealer that protects the paint, makes them waterproof, and prolongs the life of the shoes.