Purchase this listing if you need to do any of the following to an existing design from my shop:
-Change the Size
-Change the Colour
-Add Custom Text/Personalisation
-Small Font Changes
♥ ORDER INFO ♥
Please note that this is an ADD-ON, so an extra charge to what you have already purchased. You may need purchase more if you need to add several things. Please contact me prior to purchase if you are unsure of how custom add-ons work.
Lastly, I know it sounds boring but please read my policies before you buy..... Thank You!
Some digital items are available as instant downloads. Once you have paid for your item you will receive an email with a link to download your products instantly! You can also access your download anytime by viewing your etsy purchases. The files are sent as pdfs in a zipped compressed folder, created at a high quality of 300dpi. You will need Adobe reader to access the files. You are responsible for having downloading this program to view the files you purchase. We will always be here to offer help with any issues that may arise but will not offer any refunds if you cannot figure out how to open it.
Custom digital items will be emailed to you at your registered etsy email address.
Please note that colours vary slightly from one monitor to another and the quality of the print will also depend on printer inks and paper.
*Please note all mugs are now dispatched without gift boxes as of 8th June. Im currently working on changing all the listings*
I have displayed my shipping time to be between 6-10 days in dispatching your item. As a busy mama things can get hectic when managing a small business. However having said this I will endeavor to dispatch your item in 3-5 days. Please contact me beforehand if you need a rush order.
*As of 6th June, gift boxes will not be provided for mug orders. Im working on changing all listings*
All items are sent to your etsy registered address, let me know if you need it to go elsewhere please!
International customers are responsible for any additional custom fees and taxes.
I accept both Paypal and Direct Checkout payments.
Returns & exchanges
Once you have paid for and received a digital file there is not really any way to give it back so unfortunately I do not offer refunds. Before placing an order please read the product descriptions and our policies so you are aware of what you are purchasing.
Having said this I do want you to be completely happy with your purchase and that if there is anything that you are ever dissatisfied with or a mistake on my part I will my best to rectify any issues, your satisfaction is very important to me!
For handmade goods, they are shipped out second class delivery to the UK. First class upgrades are available too. For international orders, they are shipped out International Standard from the UK.
In regards to lost items, I will happily replace or refund them MINUS the shipping costs. I understand it is upsetting to not receive your product but I have no control over delivery once it leaves my home. For international customers, I really recommend you purchase tracking for an extra cost – pm me for details.
If you are not satisfied with your item within 14 days of receiving it, please contact me. If a damaged or wrong item arrives, I will happily replace it free of charge or provide a full refund. If a refund is for a non-damaged or as purchased item, I will require you to send the item back to me at the cost of the buyer before I issue a refund/replacement.
I will not provide refunds for customers who accidentally provide the wrong address, the customer is fully responsible for providing a valid address prior to shipment.
Refunds for CUSTOM orders for both digital and handmade goods are not permitted as time and energy to make them has been invested.
Customer service is a TOP priority for me, so please contact me before leaving any neutral or negative feedback!
Copyright (C) MadebyUmmi 2015 All images,photos and fonts have been licensed and protected, so please respect this and do NOT copy.
Purchase of my products entitles the purchaser the right to reproduce the pages for PERSONAL USE only.
YOU MAY NOT: - Print and sell any product in any shape or form without my permission (Any selling for charity purposes you will need to contact me first!) - Share, give away or distribute the files in part or whole in any way. If there is a need for you to share, I MAY allow you to do this but please get in touch with me first. I do usually want all my customers to be happy, and say yes, so please do not hesitate to get in touch.
These are my policies and are subject to change without notice.
Please respect my hard work, thank you.
Thank you for reading the tiny details, and happy shopping!