This digital file includes 5 different ornament styles that can be used to cut paper or vinyl from a cutting machine such as a Cricut or Silhouette. The file format is a SVG file and should work with other die-cutting machines however the SVG format should allow for use.
Since this is automatically downloaded and can not be returned to Just Because - XOXO, no refunds will be issued on this item. If there are specific issues that need to be address, please contact us directly and we will attempt to address these issues on a case by case basis. Just Because - XOXO reserves the right to refuse customer requests for help on specific downloaded files.
PLEASE NOTE: You are purchasing a DIGITAL CUT FILE. No physical items will be mailed to you, and this is for personal use with your purchase. You may still receive an email indicating that your item has shipped. This is a internal bookkeeping process and should be ignored. However if something has erred, please contact Just Because - XOXO regarding your concerns.
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We accept all major credit cards through Etsy as well as Paypal. We like to get paid just like you do, so payment is required at time of check out. :)
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We package our gifts to minimize damage to our gifts. If the gift arrives damaged, please notify us within 48 hours of receipt of the package. We may ask for documentation of the package and product damage for internal reviews. We will refund or exchange your gift purchase should it arrive damaged. We will not refund shipping expenses at this time.
Exchanges will be determined on a case by case basis. Should an exchange be approved/agreed to, we will provide a self-addressed, postage paid package or mailing label for the return of the damaged item. Once received, we will then ship the replacement product. Unless otherwise discussed during the case review, the additional shipping expenses will not be refunded and is an additional expense to you.
If an item is not received after the tracking of the package indicates delivery or otherwise lost, please notify us immediately. We are committed to the happiness of our customers and we will work with each situation to determine the best path forward for all parties involved.
If there is something that you see but would like to customize to fit just right, please let us know. We will try to accommodate your request as best as possible. Also, if you would like to request a large order of items, please contact us for wholesale pricing.