All orders will be packed carefully and shipped via air mail within 1-3 working days of receiving payment.
I do not ship on Sundays.
I use the etsy mailing address, please make sure it is correct.
I will let you know when your package is on the way. I will also send you a tracking number of your package.
Standard international shipping takes up to 20 business days.
Normal standand delivery time out from Ukraine takes about:
Parcel will go to you depending on your location. ✔ USA: 15 - 35 business days (according to changes of USPS service) ✔ Canada: 12 - 30 business days ✔ Australia: 2 - 4 weeks ✔ Europe: 10 - 18 business days (except Italy) ✔ Russia: 2 - 3 weeks ✔ Other: 2 - 4 weeks ( may be longer or faster )
IMPORTANT!!! I'll do my best to meet these shipping estimates, but cannot guarantee them.
I accept payments through PayPal only.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 60 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
✔ I want my customers to be happy with their purchase. Please be sure to read the entire description of the item before you buy. If you have any questions, problems or just want to say hi, you can always contact me through Etsy's conversations! ✔ If anything went wrong, please, let me know and i will try to find ways to resolve the problem. All vintage items are sold "as is" and by its nature may have some defects that occurred while they earned their vintage status. We will do our best to describe and photograph noticeable flaws, but we cannot guarantee that we will note all. We don’t accept returns. But we can refund the items in such cases: - The item arrived broken (we need a photo of damaged item)
✔ Return item must be post mark within 14 days of the delivered date: unworn, unwashed, unaltered, with the original condition and original box or package. I will return your payment back only when the parcel back to me! (minus shipment costs and Etsy (3.5%) & Paypal fees (for USA - 1.9% + $ 0.30, other countries 2.9% + $ 0.30) and please, note, that there is non-refundable 9% because I work through an intermediary. Buyer pays for the return shipping.
✔ If the parcel is lost by the postal service's fault, I'll return the money only after the official response from the ukrainian postal service.
✔ If you do not take out your parcel in time and it comes back, I do not refund the money for shipping and Etsy (3.5%) & Paypal fees (for USA - 1.9% + $ 0.30, other countries 2.9% + $ 0.30) and please, note, that there is non-refundable 9% because I work through an intermediary. I will return your payment back only when the parcel back to me! ✔ If you wish to cancel transaction (before the order was sent), please, note, that there is non-refundable (9% intermediary) and Paypal fees (for USA - 1.9% + $ 0.30, other countries 2.9% + $ 0.30). ✔ I do not provide money refunds for shipped orders, earlier than 45 DAYS after your order marked as shipped. Please note that seller is not responsible for the speed and quality of postal services. These terms - 45 days for INTERNATIONAL shipping is normal. Usually it takes less time, but I can not guarantee how fast or slow post offices are work ✔ Cancellation of custom order is not acceptable
Customer's satisfaction is important to me. If for some reason you are not happy with your order please let me know first and we will work it out.