All items are shipping from Japan at an APO address, unless stated so in my shop announcement. Although I am residing in Japan, I am able to ship most items to the states with US rates.
I ship worldwide.
Due to the fact that my products are traveling from overseas and from an APO, I kindly ask for you to please allow at least 4 weeks prior to the party, when ordering.
If shipping to the states:: I ship the item out within 3-7 days after order has been purchased, depending on the size of the order, and/or if supplies need to be ordered. Please allow another 7-14 days for the item to arrive at your doorstep.
If you are requesting a large quantity in an order, please expect a delay in shipping due to more production time and items being ordered if not in stock.
Please keep in mind that if there is a holiday within the week I mail the order, it may delay the delivery up to an extra week.
If you would like the item to arrive earlier, I can ship the item via priority which usually takes about a week to a week in a half, in most cases. If you prefer priority, shipping would cost more. I cannot guarantee that it will arrive as soon as a week due to all the customs that it has to go through, but it will definitely be faster than the standard parcel post.
If the shipping process is taking longer, please contact me so that we can resolve the issue.
When shipping to Japan :: I send out my items first class. If you would prefer to have the item send overnight, please let me know and I will charge you for the extra shipping.
All other countries :: Please contact me, and we can discuss shipping options.
Payment is required at time of purchase
I accept these Payment Methods::
:: PayPal :: Credit/ debit cards (through PayPal) :: E-check through paypal. Item will not ship until after payment has cleared. : Money order - Same as above.
If payment is not received within 24 hours, we will send you a message through email and/or Etsy Conversation with a PayPal Invoice reminder.
If there is no response within 2 days, we will need to cancel the order for lack of payment to recover Sales fees.
Returns & exchanges
Please keep in mind that most of my items purchased are made to order, and personalized, so ALL SALES ARE FINAL!
With the exception that you ordered them 4 weeks prior to the party date and it arrived after the event has passed, or the items have be received damaged from its journey to you, I will then do a full refund. A refund will not be issued until item has been mailed back to me. The shipping costs will not be refunded as well.
If you are ordering from another country other than the UK, please allow up to 4 week's time in receiving your item. 2 weeks to work on the item, and another 2 for shipment.
If you have any other questions regarding refunds, please feel free to contact me that way we can work out the issue.