US ORDERS:I usually ship within 2-5 days of payment completion. I ship with USPS with delivery confirmation.(unless they are mini notes) Delivery takes anywhere from 3-5 days.
If you would like expedited shipping, such as 2 day priority or next day please contact me prior to your purchase so that i may edit the shipping cost.(Keep in mind USPS 2 day sometimes means 3 days :(
INTERNATIONAL ORDERS: I ship after 3 days of payment via first class international shipping. (hence the cheap int'l shipping cost) I can send you a customs # so that you can track while it's in the US and perhaps use to track at your local post office. Shipping takes anywhere from 1 to 6 weeks.
Unfortunately, I CAN NOT be not responsible for lost orders. From 2006-2011 I've only had 1 item gone missing in 5 years. So the odds are good.
paypal/credit cards all items will ship as soon as payment clears.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds and exchanges will be granted on a case by case basis.
No exchanges or refunds on custom items. i.e. braille necklaces with custom words/names, any pendants with stampings or custom silhouettes.
No refunds on purchases older than 3 weeks from purchase or lost international orders.
bLuGrn design assumes no responsibility until the items are received by us. For your protection, it is recommended to ship insured and/or tracked shipping and handling charges are nonrefundable.
if you wish to get a quick response please email me at: email@example.com