In-stock items will be dispatched within 1-3 days, once payment has been made. Made-to-order items will be dispatched within 2-3 weeks. If you require your item urgently let me know and I'll see what I can do! In the unlikely circumstances I can't dispatch your item I will contact you immediately and notify you of my reasoning. Please look out for any shop announcements, or auto replies via Etsy Conversation to see whether my shop is temporarily closed.
I accept Visa, Master Card, Discovery Card, American Express and Etsy Gift Card payments, all of which are made via the Etsy shopping cart. Items will be shipped once confirmation of payment has been made.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If your Suzie London piece doesn't bring you joy, you are welcome to return it for a refund or replacement. It would be really helpful if you could give me the reason for returning the item, so I can improve my products. Returning items is at your own postage cost, except when the item is faulty.
I'm happy to take custom orders and commissions for fabric designs and products, so please get in touch!