Orders are processed in 1-2 business days and then shipped. We ship all orders via USPS First Class mail, which typically arrives within 3-5 business days. All items are shipped with a tracking number. Holidays or sales will likely add 1-2 business days to processing your order, so please bear this in mind if you need your order by a certain time.
Lucky Onion ships to the address you use at checkout, so please verify this is correct and up to date.
If your order is time-sensitive, please email us to see if expedited shipping is an option we can accommodate. We will make every effort to do so if possible. Expedited shipping charges will apply.
Sorry, we do not currently offer international shipping options.
Payment will be due upon checkout. We will accept all major credit cards through Etsy direct checkout, PayPal, and Etsy Gift Cards.
Returns & exchanges
If your order is lost or damaged during transit, please contact us so that we can determine whether a replacement or refund is in order.
Exchanges can be made for items of equal value if the original purchase is in original condition and is returned in full. You will be responsible for shipping costs to return the item(s) to us.
We're confident you'll be pleased with the quality of our products, but if you are not satisfied for any reason, please contact us directly so that we can promptly address your concern.
Shipping costs are 100% non-refundable.
All of our products are available for wholesale! If you are interested in opening a wholesale account, please contact us at firstname.lastname@example.org.
We take your privacy seriously and will not sell or provide your information to any third party.
We're available to take your questions M-F, 10am – 6pm MST at 303.877.9585.