The following sizes are included in the zip file: 2.09x1.83, 3.09x2.71, 3.91x3.43
Included in the zip file download are the following formats: PES, JEF, DST, XXX, HUS, EXP, VP3 and VIP (Sorry, I am unable to convert to ART.) There is no guarantee on the quality of the stitching if you change the design including sizing up or down or if you improperly stabilize. I am not responsible if you convert or edit the design in any way.
This is NOT a patch. This is NOT a finished product. This is NOT an SVG. This is NOT a picture. This is ONLY a machine embroidery/applique design. You must use an embroidery machine and have a way to transfer your files to the embroidery machine in order to stitch this design.
Due to the vast array of embroidery machine brands/models and software choices available I am unable to troubleshoot issues involving your machine and/or software. It is your responsibility to make sure the formats and sizes available are compatible with your machine.
There are NO refunds; all sales are final due to the digital nature of this item.
All designs are instant download and will be available in your Etsy account once your payment has cleared with Paypal. Please note that this can take up to 3-5 business days if an electronic check is used. Use this link to download your purchases: www.etsy.com/your/purchases
Please do NOT share, copy or sell my designs. You know the rules :)
Your files will be available to download once payment is confirmed. Here's how.
I currently only accept Paypal.
Returns & exchanges
Since purchases are immediately downloadable and we are unable to retrieve a digital purchase, NO REFUNDS OR EXCHANGES are allowed. All sales are final. The ONLY exception to this policy is if you purchase duplicate files. If this happens please message me on Etsy and include both order numbers.
**Please be sure you are familiar with your embroidery machine and file size/hoop size limitations before purchasing. I do not offer refunds because you purchased a file that does not contain file sizes you can use. Size descriptions are included on every description.**
Customer Service: Please message me only on Etsy. I do not regularly check my email and will only respond to messages on Etsy. This is easier and faster for both of us.
Also, I have a very busy and sometimes crazy family life. Digitizing is a hobby for me, it's something I enjoy doing and I only create in my spare time. I am not always on my computer and I am not always available to respond to messages immediately. I have laid out all the basic information to answer the questions that I am asked most often. I can not always answer messages within hours of you sending them although sometimes I do. I try to respond in a timely manner but that is not always possible. If you have a problem with a file and need a quick response please put URGENT in the message subject so that I know you are waiting.
Customization: I am currently not accepting custom orders. I am unable to add to/remove or change any part of the design for you. All files are sold as is per the design screen shot. There are several low cost embroidery software options on the market that will allow you to alter designs to your liking.
Files Sizes and Formats: All designs include the following standard formats within the zip file: PES, DST, JEF, XXX, HUS, EXP, VP3 and VIP (Some of my older designs do not include VP3 and VIP, please contact me for this file type). My files are not available in ART format.
All designs include a listing of the hoop sizes offered in the 1st line of the description. These vary by design so please read the description carefully before purchasing to ensure that you are able to use the design. Since I am unable to retrieve digital files, I do not offer refunds if you purchase a design that does not include the file size for use with your machine.
**If a design does not list 4x4 in the description the design is not available in that size. I try to create my designs in 4x4 as often as possible but many designs are unable to squeeze into that small of a size**
Fonts: At this time I only offer the Motif Stitch alpha for sale. I do not have plans on creating additional fonts. I also do not disclose which fonts I use in my designs. Thank you for understanding.
Pictures: You may use the design picture and/or the stitch out picture as long as you leave the watermark in tact and state that the stitch out is an example of the design only and not stitched by you.
Usage Policy: You may stitch the design on anything you like for personal and/or commercial use. You may sell as many as you'd like of product with stitched design. You may not however share or sell the design or any part of the design. Simple right?
Other Questions: If something you need to know isn't answered about just send me an Etsy message and I'll be happy to help. Happy Stitching!