All the items you purchase will be shipped to the address you provided on your etsy account, unless asked otherwise.
All items are usually DISPATCHED within 1-3 WORKING days, unless stated otherwise.
I'm SHIPPING FROM Portugal (Europe) using the Portuguese Postal Service (CTT: http://www.ctt.pt) By default, all items are shipped using the standard shipping option.
* SHIPPING TIMES * > Portugal :: shipping normally takes 2-3 working days; > Europe :: shipping normally takes 5-8 working days; > Rest of the World :: shipping may take from 7-12 working days;
Unfortunately I cannot give you an exact delivery date, neither can I promise that your package will arrive by a certain day. There are many factors involved that may jeopardize the delivery (customs, postal service, holidays, size of the item, etc).
I do not SHIP WITH TRACKING as standard, but if you wish track your purchase, please contact me before ordering for a quote. COMBINED POSTING can be arranged for multiple items based on the combined weight and size of goods, just message me about it.
The buyer is responsible for any extra taxes that customs might claim. I am sorry but I am merely a simple student and I do not have the money to take care of anything that comes along the way.
I accept PayPal payments. For other payment methods, please contact me before purchasing.
All payments must be made in full and have cleared before the item is shipped.
Returns & exchanges
I hope that you like what you receive from me. My work comes from the heart, but if you're unhappy with your order, for any reason, please contact me within 7 working days upon receive of package. If there's anything I can do to resolve the problem, trust that I will.
Refunds and exchanges are considered on a case-by-case basis. However the buyer will always bear the costs for shipping the item back.
*** COMMISSIONS *** I do art by commission, and you can find the prizes and all for it at my website: http://mariapereira.co.vu/
***FEEDBACK*** After you have receive your item(s) please contact me and leave a positive feedback if possible. If for any reason you are not happy with your order please contact me before leaving a neutral or a negative feedback.