We ship all orders via USPS priority mail, though an upgrade to Express mail is available for purchase. If you’d love this option, please contact us and we will happy to assist you with your purchase. Typically, orders ship just 72 hours after payment has been received. This timeframe may vary based on order volume, seasonal demands or unique order requests but don’t worry, we’ll always do our best to ensure your order ships quickly! Please note that custom orders differ in processing and shipping times and will be discussed during our conversations regarding your unique item. Unfortunately, we have no control over the handling of your package by USPS and can’t be held responsible for lost or stolen orders. We provide tracking information for every order so you can track your order online and prepare for its arrival. You can track your order easily by viewing your shipping confirmation here on Etsy or by visiting the USPS website located here: https://tools.usps.com/go/TrackConfirmAction_input
International shipping is available please contact us for a price before purchasing
If you are purchasing a design from our store, payment is due upon order. Custom orders require 50% of the payment upfront and the remaining 50% of the purchase price is due upon completion of your order. CKGalaDesigns accepts all payment options offered by Etsy’s Direct Checkout, including PayPal. Don’t worry, you don’t need a PayPal account in order to use this option.
Returns & exchanges
Your complete satisfaction is important to us! If there are any issues at all with your order, please contact us immediately. We want to help you resolve your issue quickly and efficiently. We apologize, custom orders are not eligible for refunds or exchanges.
All banners and straws are usually for a special event and we cannot accept returns.
While we do accept cancellations, you may not receive a refund in full if we have already started working on your order. With this, please be sure that you are confident in your purchase upon placing your order.
CKGalaDesigns is proudly owned and operated by Janet and Lisa, enthusiastic designers and creators of colorful, handmade event décor. All items are truly handcrafted using high-quality materials because you deserve the very best! Follow CKGalaDesigns on Facebook and support a small-business, enjoy a sneak peek of new products and interact with Janet and Lisa. Visit www.facebook.com/CKgaladesigns and stop in and say “Hi!”