Shipping is usually USPS First Class. You will receive a tracking number as soon as I have it, although if we use the kiosk to avoid the lines, we get an estimated delivery date instead. ;) Expedited shipping is available upon request for an additional fee, depending on weight and destination. Jewelry ships for 4$ anywhere in the U.S., and 10$ outside the U.S. Desert Spirit Designs combines shipping on multiple items so that you can order more items, and save $$$ on shipping!! Any overages in shipping will be refunded to you via PayPal within 3 days. This is because our items are diverse in size and weight, and shipping costs on individual items can greatly vary. Please feel free to contact me with any questions!
Buyers must pay within 48 hours max. Shipping and handling usually has the orders going out within 3-5 business days. If you have tracking info, I will include it, so that you can watch progress of delivery. Expedited shipping is available for additional cost. Made to order items and custom items are usually finished within 10 days max, and are then shipped out within 3-5 business days. No returns, or refunds - we provide detailed photos in our listings so that you can see exactly what you're getting. Since our items are one of a kind, we cannot accept returns - someone else could have bought that item. If your item is damaged due to faulty parts that have slipped through our screening process within the first 3 months of purchase, I will refund shipping to you to ship it back to me, and will promptly send you the repaired piece as soon as it is fixed. If your item becomes damaged after the 3 month period, or if there is an accident and the item breaks, I am happy to fix it for a small fee! Just send us a message and we will figure it out. :) Any questions or concerns, please contact the shop, and we will figure it out. My goal is happy customers and I will do everything in my power to make that happen.
Returns & exchanges
Since we specialize in one of a kind and custom/personalized pieces, we do not offer refunds. We do however provide detailed photos of every item listed, and for custom orders you will receive photos of you're customized item as it is made for your approval. We appreciate your understanding in this matter. :) If an item breaks within 3 months of purchase due to faulty parts that may have slipped past our careful eye, we will pay for you to ship it back, fix it, and return it to you at no cost. If an item breaks after the 3 month period, or if there is an accident and it breaks, just message us, and we will fix it for a small fee, and ship it back. These items are handmade with our heart and soul, and are truly a part of us. We will do anything possible to make sure that you are more than pleased with your purchase. :)
We LOVE to make custom pieces! If you have an idea, please do not hesitate to message it to us and we will bring it to life! Wholesale pricing for shops is available on select items - if you want to know if bulk numbers of an item can be made, shoot us a message! The only rule we have if you sell our product is to make it clear that it came from us as an original design. :)