I ALWAYS SHIP TO THE ADDRESS ON YOUR PAYPAL ACCOUNT!!! If your Etsy profile address is different, PayPal instructs me to ship to the address wtih PAYPAL. Please keep your shipping information up to date!
Please contact me for a price quote for expedited shipping. Expedited shipping is only guaranteed on "READY TO SHIP" items. I HAVE to wait for cleared payment before I begin knitting. If such order is placed before midnight, I will try my very best to have the hat in the mail the very next day.
Unless otherwise specified by buyer, I will ship all items via USPS First Class to the address listed on your account. Please let me know if you need it shipped elsewhere.
I accept PayPal only. I reserve the right to cancel any orders in which payment has not been received within 3 days. Canceled items will be relisted on the 4th day. Please contact me if there is a problem with your payment.
NOT ALL HATS ARE READY TO SHIP!! Only the hats listed in the 'ready to ship' category are made and ready to ship. All other hats are made-to-order. Hats may take up to 7 days to ship if they are not under the 'ready to ship' category- based on the number of orders I have 'on que' at that time.
Returns & exchanges
If you are not happy with your in-stock purchase, for any reason, I will make it right, either with a full refund (on return of the item), or make you a replacement item. Your exchanged/returned item must be in its original condition, and will only be accepted up to 30 days after purchase. Unfortunately, shipping fees are non-refundable, and return shipping fees are the responsibility of the customer. Should the need arise for a return, we will work together to ensure your satisfaction.
CUSTOM ORDERS/ITEMS: Because of the nature of custom items, I cannot accept returns, exchanges, or refunds. Please ensure that you are satisfied with the colorways that you have chose *before* I begin knitting. All custom orders are final.
Remember - I am not happy until you are!
Please note that different monitors can display colorways differently. If you are unsure of the colorway displayed, please contact me and we can see what we can do.
Feel free to contact me with any questions you have about the item you wish to purchase.
**PLEASE FOLLOW THE CARE INSTRUCTIONS OF YOUR HAND KNIT ITEMS** Hand wash ONLY in cold water with MILD detergent. Lay flat to dry...DO NOT hang or prop up to dry!!
All my hats come in size newborn (12-13" circumference with room to stretch) by default and general fit babies from birth to about 5 weeks old.