All items are sent either by Signed for Royal Mail second class or by courier. If you would like to upgrade to first class or special delivery then please let me know and I will quote you the additional cost for this. Please ensure your details are correct as I will only post to the address on etsy/PayPal files. International postage is sent via Royal Mail tracked and signed or via courier requiring a signature. International buyers are responsible for their own custom charges, if any. If an item is returned to myself due to non-delivery/non-collection the item can either be resent at your (the buyer) cost or a refund can be issued minus the cost of original postage (refund just the item cost). This excludes personalised and bespoke items.
I currently accept direct etsy payments. Cancellation period is 14 days from the date of order. If you cancel a ready made item before it has been posted then you will receive a full refund. However, if the item has already been sent then you will have to return the item, at your cost and on receiving the return, which must be in the original condition and unused, I will issue a full refund. Exemptions are personalised items, earrings and jewellery sets that include earrings. Please message me if you have any queries and I'll be happy to help.
Returns & exchanges
If you are unhappy in any way with your purchase then please do message me and I will do my best to resolve the issue. Refunds/exchanges are 14 days from the date of receiving the product. Bespoke/personalised items and earrings (due to hygiene reasons) are excluded from the 14 days policy. If you are returning your item for a refund then this is at your cost. Returned items must be received in its original and unused condition. Upon receiving the product I will then issue a full refund. If an item is returned to myself due to non-delivery/non-collection the item can either be resent at your (the buyer) cost or a refund can be issued minus the cost of original postage (refund just the item cost). This excludes personalised and bespoke items. Any issues must be addressed to myself with 30 days of dispatch.
Turnaround at the minute is 2-5 days for ready made items and up to 2 weeks for custom orders. For custom orders I will send photos of progress to ensure you are satisfied and happy with your order and that any changes can made.