I ship everything within 3 - 5 days via USPS which includes insurance on priority mail domestic shipments. Whenever possible, I ship quicker than 3 - 5 days, but I do live in a small town with a post office that has VERY limited hours.
Please enquire about combined shipping for multiple items.
If you prefer it shipped another way, please let me know. (If there is additional cost it is YOUR responsibility)
If domestic shipments are lost or damaged it is the Buyers responsibility to file a claim with the post office. I will assist with this by providing any documentation required.
I am willing to ship outside the US. If there are any additional charges for international tariffs/taxes they are the BUYERS responsibility.
We are unable to refund, exchange or replace stolen or lost items which have been shipped internationally.
If shipping costs are less than the amount charged by $1.50 or more, I will refund the over payment.
Payment should be made within 72 hours of purchase via PayPal or direct pay via Etsy.
If for some reason, you are unable to complete payment within 72 hours, please reach out to me. If payment is not received or contact not made within three days, I will relist the item and cancel the purchase.
Returns & exchanges
We want our customers to be happy!
However, we are unable to accept returns so please look at all pictures and read descriptions carefully. Pictures are of actual item that will be shipped to you. If for some reason you believe your item was misrepresented or damaged, please let us know.
All offers will be considered.
Every effort is made by MouseholeUSA to verify the authenticity of all items listed.
If you'd like additional photos of any item, please contact me through conversations